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Don't Hold Your Breath!52

Don't Hold Your Breath!

If a person hasn't changed in twenty or more years, he or she isn't likely to now. (The exception, of course, is you!) Don't waste time torturing your parents or other family members about why you're angry,...

0 comments    advice business communication
Making Bad Situations Better61

Making Bad Situations Better

Most people would not have enjoyed this: Yesterday, as I drove down a major, high-speed-limit highway, a tire flew clean off my car. I had to wait more than two hours for significant help--largely because my...

0 comments    advice business communication
How Do You Feel? Well, How Do You Think?59

How Do You Feel? Well, How Do You Think?

Twelve-step programs call this "acting as if." It's a simple concept, really: If you don't feel great about that family reunion, business meeting or gift, pretend you do. Oh, you don't have to go all-out phony. Just smile. Exclaim, "I'm so happy to...

0 comments    advice business communication
Hiding the Stress You Feel49

Hiding the Stress You Feel

Unhappily, no one can be at his or her best at all times. And cell phones and other technology almost guarantee that, when we're at our worst, someone else will be certain to find us! The alternative, of...

0 comments    advice business communication
Think About What Your Customer Wants55

Think About What Your Customer Wants

Unfortunately, I've had to endure further dealings with "Reese Stores." One thing I noticed: Reese's employees were quick to tell me what was good for Reese--rather than what was good for me. Example, "Well,...

0 comments    advice commerce courtesy
A Tale of Two Stores58

A Tale of Two Stores

As I mentioned here not long ago, I recently got married. My mother threw me a shower. (Strictly speaking, a family member is not supposed to make a shower, but my mother is such a great party giver, and was...

0 comments    business etiquette
Charlie, My Oil Man53

Charlie, My Oil Man

That's because as long as Charlie's with the company, I will be, too. Why? Home heating oil is not exactly inexpensive. And I am not exactly flush with frogskins at any given time. But Charlie's earned the...

0 comments    business business etiquette
Accentuating the Positive46

Accentuating the Positive

My first thought: I don't want to begin this project feeling depressed and resentful. My second: I'd like to feel good about this project. Same idea? You bet. Which one do you think I'll use with my...

0 comments    advice how to work
Give the Dog a Good Name62

Give the Dog a Good Name

"Give the Dog a Good Name" Click edit above to add content to this empty capsule. The great Dale Carnegie described this as "giving the dog a good name:" When I have to deal with a company by phone, to straighten something out, often I find...

0 comments    advice business communication
Make Things Easier For Yourself, Others58

Make Things Easier For Yourself, Others

I got married this month (one reason you didn't see many blogs from me). All my life, I couldn't understand the reasons for this strange custom. My mother had often tried to persuade me to marry by presenting...

6 comments    advice business communication
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