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55How to Create a Friendlier Company
Recently, I saluted companies who've demonstrated excellent customer service over time. Today, I talk about their more difficult counterparts. (Not by name, because, after all, there are so many.) Whether...
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61Making Bad Situations Better
Most people would not have enjoyed this: Yesterday, as I drove down a major, high-speed-limit highway, a tire flew clean off my car. I had to wait more than two hours for significant help--largely because my...
0 comments57"Good morning. Can you help me?"
Amazing, when you think about it: the power words can hold. What's the difference in meaning between "You don't understand" and "I don't think I explained this very well"? Almost none. But you can almost hear...
0 comments58A Tale of Two Stores
As I mentioned here not long ago, I recently got married. My mother threw me a shower. (Strictly speaking, a family member is not supposed to make a shower, but my mother is such a great party giver, and was...
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58Make Things Easier For Yourself, Others
I got married this month (one reason you didn't see many blogs from me). All my life, I couldn't understand the reasons for this strange custom. My mother had often tried to persuade me to marry by presenting...
6 comments60Getting That Foot Back Out of Your Mouth
Not long ago, I found myself in the company of an intelligent woman I like but don't know well. I used a word she was unfamiliar with and asked me to define. "Let us pause and reflect upon this moment!" I...
0 comments53Charlie, My Oil Man
That's because as long as Charlie's with the company, I will be, too. Why? Home heating oil is not exactly inexpensive. And I am not exactly flush with frogskins at any given time. But Charlie's earned the...
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49Hiding the Stress You Feel
Unhappily, no one can be at his or her best at all times. And cell phones and other technology almost guarantee that, when we're at our worst, someone else will be certain to find us! The alternative, of...
0 comments53Thank Those Who Perform Kindnesses
A professional etiquette consultant once told me that if someone spends more than fifteen minutes doing something for you, that person deserves a written thank-you. How true! Even if the person's efforts took...
0 comments52Don't Hold Your Breath!
If a person hasn't changed in twenty or more years, he or she isn't likely to now. (The exception, of course, is you!) Don't waste time torturing your parents or other family members about why you're angry,...
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