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62Give the Dog a Good Name
"Give the Dog a Good Name" Click edit above to add content to this empty capsule. The great Dale Carnegie described this as "giving the dog a good name:" When I have to deal with a company by phone, to straighten something out, often I find...
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61Making Bad Situations Better
Most people would not have enjoyed this: Yesterday, as I drove down a major, high-speed-limit highway, a tire flew clean off my car. I had to wait more than two hours for significant help--largely because my...
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60Be Nice to People You Meet in Hospitals
I wandered around the labyrinthine building frustrated, scared, barely keeping a brave face. The man in scrubs noticed me, walked me to my destination, making pleasant conversation and an introduction. Be nice...
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58A Tale of Two Stores
As I mentioned here not long ago, I recently got married. My mother threw me a shower. (Strictly speaking, a family member is not supposed to make a shower, but my mother is such a great party giver, and was...
0 comments60Getting That Foot Back Out of Your Mouth
Not long ago, I found myself in the company of an intelligent woman I like but don't know well. I used a word she was unfamiliar with and asked me to define. "Let us pause and reflect upon this moment!" I...
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58Fire Your Friends? Maybe There's a Better Way.
(Free Range Stock) A while ago, the women's magazines were urging us to "fire" our "toxic" friends. I say, "Whoa! Not so fast. Aren't most friendships worth saving?" Having been the fired--and...
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59How Do You Feel? Well, How Do You Think?
Twelve-step programs call this "acting as if." It's a simple concept, really: If you don't feel great about that family reunion, business meeting or gift, pretend you do. Oh, you don't have to go all-out phony. Just smile. Exclaim, "I'm so happy to...
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58"But I've Upset You"
Not long ago, I called various companies in a city known for high-stress lifestyles. In two cases, I got yelled at. Now. You're probably wondering what I said to elicit this response. You tell me! My first question had to do with shrink-wrapping...
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58Make Things Easier For Yourself, Others
I got married this month (one reason you didn't see many blogs from me). All my life, I couldn't understand the reasons for this strange custom. My mother had often tried to persuade me to marry by presenting...
6 comments56How to Reach Potential Customers
If you want my business: Don't keep telling me how important my call is, or that recording it will assure quality. Hasn't happened yet. I don't want a commitment (at least where Internet sales are...
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